Refund policy

Returns and Exchanges

You may return any item within 28 days of delivery in its unworn, unused condition and in its original packaging for a full refund of the price you paid for the item.

Please note that any shipping costs incurred will not be refunded.

We are unable to accept returns of any personalised or customised products, except in the case of a manufacturing fault.

How do I return an item?

You can return an item by post or drop it off at the John Edrich Gate Security.

By Post

Please ensure the item is suitably wrapped and that you enclose your returns receipt in the parcel. If you do not have the receipt, please include your customer order details and the reason for return on a letter for identification purposes.

Return address:

RETAIL RETURNS
THE KIA OVAL
KENNINGTON
LONDON
SE11 5SS

For your protection, we recommend that goods are returned using a recorded delivery service, as Surrey CCC cannot be held responsible for goods not received.

Please allow up to ten working days for your return to be processed.

Returning at the Ground

Take your item to the John Edrich Gate together with the delivery note or confirmation email.

Exchanges

Please note that we are unable to exchange items purchased online.

Customers can obtain a replacement item more quickly by placing a new order and returning the original item for a full refund.

In exceptional circumstances, where a faulty or incorrect item is received, we will exchange this for you (subject to stock and availability).

Contact Details

Email: retail@surreycricket.com
Twitter: @surreycricket
Facebook: facebook.com/SurreyCricket