Where is my order?

Your tracking number can be found by logging into your online account on the shop website. Copy and paste the tracking number into https://www.royalmail.com/track-your-item. This will provide you with up-to-date tracking information.

If this is not showing any tracking information, or if you have not received your order but it is saying it has been delivered, please contact retail@surreycricket.com.

 

Shipping and delivery

 All stock orders are dispatched via Royal Mail.

Shipping times are calculated from the point of dispatch, not from the time the order is placed.

  • Standard Tracked Delivery (3-4 working days AFTER your order has been dispatched)
  • Express Tracked Delivery (2-3 working days AFTER your order has been dispatched)

We always endeavour to ship orders within a day or two of order, but this is not guaranteed.

Please refer to the summary below for delivery charges on stock orders.

UK  
  Click & Collect (more info) FREE
  Standard Delivery Tracked (3-4 days) £5.95
  Express Delivery Tracked (2-3 days) £6.95
International
  Europe £9.95
  Rest of World £14.95
 

UK Orders:

Standard Delivery Service (3 - 4 Working Days)

Standard delivery orders will be shipped via Royal Mail. There is a flat charge of £5.95 for an unlimited number of items. We aim to dispatch all Standard Delivery orders within 4 working days. This service will be live tracked through Royal Mail.

Express Delivery Service (2 - 3 Working Days)

When placing your order, you have the option to choose an Express Delivery service. Orders must be placed before 11am and will be despatched on an express delivery service which is expected to take 2 - 3 Working days. This service will be live tracked through Royal Mail.

European Union:

Normally delivered in 6-8 working days.

Please note that a parcel is only deemed missing after 25 working days. A claim for a missing parcel can not be started until this time has passed.

Rest of the world:

Normally Delivered in 12 - 14 working days.

We are not responsible for any import taxes due on deliveries where payable in certain countries where this applies.

Please note that a parcel is only deemed missing after 28 working days. A claim for a missing parcel can not be started until this time has passed.

 

Pre-Orders - Products on Pre-Order or products that are not in stock at the time of ordering will dispatched in the period specified on the website, if other items are within your order , these will be held until your full order is available so we may send all items at once