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Returning Goods

Returns Policy

We want you to feel confident about shopping with Surrey CCC | Kia Oval Online Shop. You can return any unwanted items within 14 days for a refund or replacement, as long as they are in an unused, saleable condition and in their original, undamaged packaging. In the case of faulty or damaged goods you have 30 days from date of receipt to return goods for a refund or exchange.

If you would like further information on our returns policy please use our Contact Form or phone us on +44 (0) 1565 745512.

  1. How To Return Goods
  2. How To Exchange Goods
  3. Returns Form
  4. Returns Address
  5. Further Guidance & Notes
  6. Your Right To Cancel

How to Return Goods

We are currently undertaking a major upgrade of our automated Returns System. In the meantime please follow the instructions below to Return Goods,

  1. Print and complete the Returns Form (downloaded via the button below)
  2. Carefully and securely repackage your returning items and Returns Form (in line with our Returns Packaging Guidelines)
  3. Take your parcel with Returns Form enclosed to your nearest Post Office.
  4. Choose a suitable method of postage, i.e. Recorded or Registered (you are advised to take out suitable insurance for the goods you are returning).
  5. Retain your Proof of Postage in case the parcel is lost in transit.

Note - Unless you are returning faulty goods we are unable to reimburse any postage incurred for this option. If you have cancelled your order and need to return the goods, please see the Your Right To Cancel section below.

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How to Exchange Goods

To exchange a product simply detail this on your Returns Form in the preferred course of action section, detailing the product reference code, size and colour (where relevant) that you would like to exchange your goods for. Then simply follow the process outlined in the How To Return Goods section above.

If an exchange item you have requested is not in stock we contact you to see if there is an alternative or if you would just prefer a refund.

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Returns Form

Returns Form

In order to download and print our returns form you will need Adobe Acrobat Reader software. To download the latest version please click here

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Returns Address

Please use the following addresses to return goods:

RETURNS DEPT.
SURREY CCC | KIA OVAL ONLINE SHOP
NORTHGAME HOUSE
HAIG ROAD
PARKGATE INDUSTRIAL ESTATE
KNUTSFORD
CHESHIRE
WA16 8DX
UK

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Further Guidance & Notes

If a consumer forfeits their right to return goods by virtue of the Distance Selling Regulations i.e. by damaging or using the product we may still accept the goods back and offer a partial refund.

We reserve the right to withhold a percentage of the refund value of the goods if the product or packaging is in such a condition that the product needs to be reduced in price for resale!

Please note that with the exception of faulty merchandise, and taking into account your statutory rights, we cannot exchange or accept the return of certain products:

  • Under garments including, baselayers, sports bras, jock straps and athletic supports if they appear visibly worn/used in any way;
  • Garments with any form of embellishment (e.g. printing or embroidery);
  • Goods made to your specification;
  • CD,DVD or other recording media if their seal is broken;
  • Publications and Journals, such as magazines etc.

This does not affect your statutory rights.

Any manufacturers Warranty offered is in addition to the legal rights a consumer already has under the Sale of Goods Act 1979.

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Your Right To Cancel

At Surrey CCC | Kia Oval Online Shop we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. To read more about our Returns Policy please see section above.

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any of these items within a period of 7 working days, beginning with the day after the day on which the item is delivered. This applies to all our products. For more information on how to cancel your order please see our Cancelling an Order help pages. Please note that with the exception of faulty merchandise, and taking into account your statutory rights, we cannot exchange or accept the return of certain products:

  • Under garments including, baselayers, sports bras, jock straps and athletic supports if they appear visibly worn/used in any way;
  • Garments with any form of embellishment (e.g. printing or embroidery);
  • Goods made to your specification;
  • CD,DVD or other recording media if their seal is broken;
  • Publications and Journals, such as magazines etc.

This does not affect your statutory rights.

Once you have cancelled your contract, please pack the relevant item securely, enclose your Returns Form and send the item(s) back to us as soon as possible. For your protection, we recommend that you use a recorded delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. If we do not receive the item back from you with the Returns Form, we may arrange for collection of the item from your residence at your cost.

As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that order as soon as possible, and in any case within 30 days after we receive your notification.

Thank you for shopping with Surrey CCC | Kia Oval Online Shop.

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